Fresh on the heels of The Federal Maritime Commission (FMC) ordering Hapag-Lloyd to pay $822,220 and Wan Hai $850,000 in civil penalties resulting from per diem charges assessed when the ocean carriers did not have return locations for empty containers, the FMC published the above instructional video on how to file a complaint.
The video covers the three filing avenues and provides the full details on which process is best for you and what documentation you will need to provide.